Introduction

Shuchi Laundry (“We”, “Us”, or “Our”) is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose and protect personal data through our website (www.shuchilaundry.com) (the “Website”). Please read this policy carefully before using our Website or services.

Scope

This policy applies to:

1. Personal data: Information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual.

2. Website users: Customers, visitors and anyone accessing or using our Website.

3. Services: Laundry services, customer support and communication provided through our Website.

Information Collection

We collect information:

1. Directly: When you create an account, place orders, contact us or participate in surveys.

2. Automatically: Through cookies, web beacons and analytics tools (e.g., Google Analytics).

3. Third-party sources: Social media, payment gateways and delivery partners.

Collected information includes:

1. Name

2. Email address

3. Phone number

4. Address

5. Order history

6. Browser and device data

7. Location data (for delivery purposes)

Use of Information

We use collected information for:

1. Service delivery: Processing orders, payments and customer support.

2. Communication: Sending updates, offers and promotions.

3. Improvement: Enhancing user experience, services and Website functionality.

4. Marketing: Personalized advertising and promotions.

5. Compliance: Meeting legal requirements and preventing fraud.

Disclosure of Information

We share information with:

1. Service providers: Payment gateways, delivery partners and customer support.

2. Affiliates: Business partners for joint marketing initiatives.

3. Regulatory bodies: As required by law.

We ensure shared information is protected through contractual agreements.

Data Security

To protect personal data, we implement:

1. Encryption: Secure data transmission (HTTPS).

2. Access controls: Restricted data access.

3. Regular updates: Security patches and software updates.

Data Retention

We retain personal data for:

1. Order history: 3 years from last order.

2. Account information: Until account closure.

3. Marketing: Until opt-out.

Data is deleted or anonymized after retention periods.

User Rights

1. Access: Request personal data.

2. Correction: Update inaccurate data.

3. Deletion: Request account closure.

4. Opt-out: Marketing communications. Contact us at info@shuchilaundry.com to exercise your rights.

Changes to Privacy Policy

We reserve the right to update this policy. Changes will be posted on our Website.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, specifically the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Contact Us For questions, concerns or requests, please email info@shuchilaundry.com or write to:

Effective Date

This Privacy Policy is effective as of November 2024.